Job Description
Join our elite team at the Minneapolis VA Health Care System as a Medical Support Specialist. This pivotal role directly impacts veterans' lives by ensuring seamless coordination of healthcare services. You'll work in a dynamic, mission-driven environment where your expertise in administrative support and patient care excellence makes a tangible difference. Enjoy competitive federal benefits, professional development opportunities, and the profound satisfaction of serving those who served our nation.
Responsibilities
- Coordinate patient scheduling, referrals, and care transitions across VA medical departments
- Manage electronic health records (EHR) systems with precision and compliance
- Serve as primary liaison between veterans, providers, and ancillary services
- Process complex insurance verifications and billing documentation
- Implement HIPAA-compliant protocols for sensitive veteran data handling
- Conduct eligibility screenings and benefits enrollment assistance
- Train staff on VA healthcare protocols and documentation standards
Qualifications
- Minimum 3 years of healthcare administration experience
- Proficiency in VistA EHR system or similar federal health IT platforms
- VA Form 10-2850c application submission required
- Active security clearance eligibility (background investigation required)
- Knowledge of TRICARE, CHAMPVA, and veterans' healthcare benefits
- Certification in Medical Administrative Assistance (CMAA) preferred
- Demonstrated ability to manage confidential veteran information