Job Description
Join the mission to honor America's heroes as a Medical Support Specialist at the Carl R. Darnall Army Medical Center in Pennsylvania. This critical role ensures seamless healthcare operations for our nation's veterans through expert administrative coordination and patient advocacy. Enjoy comprehensive federal benefits, career advancement opportunities, and the pride of serving those who served us.
Responsibilities
- Coordinate patient appointments, referrals, and healthcare logistics with precision
- Maintain and secure electronic health records (EHR) systems in compliance with HIPAA regulations
- Act as primary liaison between veterans, healthcare providers, and administrative staff
- Process medical documentation, billing codes, and insurance verifications
- Implement quality assurance protocols for medical service delivery
- Manage patient intake procedures and triage urgent care requests
Qualifications
- U.S. citizenship and active security clearance eligibility
- Associate's degree in healthcare administration or related field
- Minimum 2 years experience in medical office environments
- Proficiency in VA-specific EHR systems (e.g., CPRS, VistA)
- Expertise in ICD-10 and CPT coding standards
- Exceptional communication and conflict resolution skills
- Ability to manage sensitive veteran information with discretion