Job Description
Join the Department of Veterans Affairs in Dallas as a Medical Support Specialist and directly impact the lives of our nation's heroes. This prestigious federal role offers unparalleled job security, comprehensive benefits, and a mission-driven environment. You'll be part of a multidisciplinary team providing critical administrative and clinical support at our state-of-the-art medical facility. Enjoy competitive compensation, flexible scheduling options, and opportunities for professional growth within one of America's most respected agencies.
Responsibilities
- Coordinate patient appointments, referrals, and discharge planning across multiple departments
- Maintain electronic health records (EHR) systems with 99.9% accuracy per federal standards
- Process medical billing and insurance claims for TRICARE, VA benefits, and third-party payers
- Act as primary liaison between veterans, clinical staff, and external healthcare providers
- Ensure HIPAA compliance and confidential handling of protected health information (PHI)
- Manage inventory of medical supplies and equipment using federal procurement protocols
- Train new staff on VA-specific administrative procedures and systems
Qualifications
- Associate's degree in healthcare administration or related field (Bachelor's preferred)
- Minimum 3 years experience in medical office administration or VA healthcare setting
- Proficiency with VistA EHR system or comparable federal health IT platforms
- Certification in Healthcare Privacy and Security (CHPS) or equivalent
- Ability to obtain and maintain a government security clearance
- Expert knowledge of HIPAA, VA directives, and federal healthcare regulations
- Exceptional communication skills with diverse veteran populations
- Experience with TRICARE claims processing and VA benefits verification