Job Description
Join the U.S. Department of Veterans Affairs in Mesa, Arizona, and make a direct impact on our nation's heroes. We're seeking a dedicated Medical Support Specialist to provide critical administrative and clinical support services at our state-of-the-art Carl T. Hayden VA Medical Center. This is your opportunity to serve veterans while advancing your career in a mission-driven federal environment with exceptional benefits and growth opportunities.
Responsibilities
- Coordinate patient scheduling, registration, and check-in processes for clinical services
- Manage electronic health records (EHR) systems with precision and confidentiality
- Process medical billing, insurance verification, and third-party communications
- Support clinical staff through efficient documentation and administrative tasks
- Assist veterans with benefits inquiries and resource navigation
- Maintain compliance with VA policies, HIPAA, and federal regulations
- Collaborate with multidisciplinary teams to enhance patient experience
Qualifications
- U.S. citizenship required
- Proficiency in EHR systems (e.g., CPRS, VistA) and MS Office Suite
- Minimum 2 years healthcare administration experience preferred
- Strong attention to detail and organizational skills
- Ability to handle sensitive information with discretion
- Excellent written and verbal communication abilities
- Basic knowledge of medical terminology and healthcare workflows
- Ability to work in a fast-paced federal healthcare environment