Job Description
Join our elite team serving America's heroes as an immediate-hire Veterans Service Representative at the Mesa VA Medical Center. This critical role provides direct support to veterans navigating complex benefit programs while maintaining strict federal compliance standards. Enjoy comprehensive benefits including federal health insurance, retirement plans, and paid time off.
Responsibilities
- Process and adjudicate veterans' disability claims with 98% accuracy
- Conduct face-to-face interviews to gather critical evidence
- Interpret complex federal regulations (38 CFR) and policy guidelines
- Maintain detailed case documentation in Veterans Health Information Systems
- Collaborate with medical professionals for disability assessments
- Respond to congressional inquiries within 14-day window
- Train veterans on benefit programs and eligibility requirements
Qualifications
- U.S. citizenship required
- Minimum 2 years federal or state government experience
- Proficient in Veterans Affairs claims processing systems
- Ability to obtain and maintain Public Trust clearance
- Bachelor's degree in Public Administration or related field
- Knowledge of military service-connected disabilities
- Advanced written communication skills for formal reports
- Spanish language proficiency preferred