Job Description
Join the mission to honor America's heroes as a Veterans Service Representative in New York City! The Department of Veterans Affairs is seeking dedicated professionals to deliver exceptional service to our nation's veterans. This full-time federal position offers competitive pay, comprehensive benefits, and the opportunity to make a meaningful impact. Work in a supportive environment where your expertise directly supports veterans accessing earned benefits and healthcare services. Enjoy federal job security, retirement plans, and professional development opportunities.
Responsibilities
- Process and adjudicate veterans' benefit claims with accuracy and compassion
- Provide personalized guidance on VA healthcare, education, and compensation programs
- Conduct thorough interviews to gather critical medical and service history
- Collaborate with medical professionals to support disability claims
- Maintain meticulous case documentation in VA systems
- Stay updated on federal regulations and policy changes
- Represent VA at community outreach events
Qualifications
- Bachelor's degree from an accredited institution
- Minimum 2 years of customer service or claims processing experience
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to handle sensitive information with discretion
- Proficiency with Microsoft Office and case management software
- U.S. citizenship and federal background clearance
- Veterans' service experience preferred