Job Description
Join the U.S. Department of Veterans Affairs and build a stable career serving those who served our nation. We're seeking a dedicated Veterans Service Representative to provide direct support to veterans and their families in Cleveland, Ohio. This immediate-hire position offers competitive benefits, job security, and meaningful work in a mission-driven environment.
As a federal employee, you'll enjoy exceptional benefits including health insurance, retirement plans, paid leave, and professional development opportunities. This role is perfect for career-focused individuals seeking stability while making a tangible difference in veterans' lives.
Responsibilities
- Process and adjudicate veterans' benefit claims with accuracy and timeliness
- Provide personalized guidance on VA healthcare, education, and compensation programs
- Conduct interviews with veterans and dependents to assess eligibility for benefits
- Maintain detailed case documentation in VA systems while ensuring confidentiality
- Collaborate with medical professionals and legal teams to resolve complex cases
- Represent VA at community outreach events to educate veterans on available resources
Qualifications
- U.S. citizenship required
- Bachelor's degree or equivalent combination of education/experience
- Experience in customer service, case management, or veterans advocacy
- Ability to interpret complex regulations and policies
- Strong written and verbal communication skills
- Proficiency in Microsoft Office and case management software
- Ability to handle sensitive information with discretion and empathy