Job Description
Join the U.S. Department of Veterans Affairs in Long Beach, CA, and make a profound impact on our nation's heroes. We're seeking a dedicated Veterans Service Representative to assist veterans with their benefits claims, ensuring they receive the compensation and healthcare they've earned. This role offers competitive pay, comprehensive benefits, and the opportunity to serve those who served our country. Work in a supportive environment with career advancement opportunities and federal job security.
Responsibilities
- Process and adjudicate veterans' disability compensation claims
- Conduct interviews to gather claim evidence and medical documentation
- Explain complex VA benefits and procedures to veterans and families
- Review legal documents and medical records for accuracy
- Collaborate with medical professionals and legal staff
- Maintain detailed case records and ensure compliance with federal regulations
Qualifications
- Bachelor's degree or equivalent experience in social services, law, or related field
- Minimum 2 years of customer service experience
- Familiarity with VA benefits system or federal regulations preferred
- Strong communication and interpersonal skills
- Ability to handle sensitive information with discretion
- Proficiency in case management software and Microsoft Office
- U.S. citizenship required