Job Description
Join the U.S. Department of Veterans Affairs and make a direct impact on our nation's heroes. We're seeking a dedicated Veterans Service Representative to assist veterans with their benefit claims in Cleveland, OH. This immediate hire opportunity offers competitive federal benefits and the chance to serve those who served our country.
Responsibilities
- Process and adjudicate veterans' disability compensation claims
- Conduct interviews to gather supporting evidence for claims
- Interpret complex VA regulations and medical documentation
- Provide clear guidance to veterans and their families on benefits
- Collaborate with medical professionals and legal experts
- Maintain accurate case records in VA systems
- Ensure timely processing of claims in accordance with federal deadlines
Qualifications
- U.S. citizenship required
- Experience in customer service or claim processing
- Ability to interpret complex regulations and medical documentation
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office and case management systems
- Ability to handle sensitive information with confidentiality
- Valid driver's license and reliable transportation
- Ability to pass federal background investigation