Job Description
Join the Department of Veterans Affairs in Louisville as a Veterans Service Representative and make an immediate impact on our nation's heroes. This urgent opening requires your dedication to serving veterans with compassion and efficiency. We're seeking a motivated professional to process claims, provide benefits counseling, and ensure seamless access to essential services. If you're ready to start your career in federal service without delay, this is your opportunity to serve those who served us.
Responsibilities
- Process and adjudicate veterans' disability compensation claims with accuracy and timeliness
- Provide personalized benefits counseling to veterans and their families
- Collaborate with medical professionals to gather supporting documentation
- Maintain detailed case records in federal systems
- Respond to inquiries via phone, email, and in-person consultations
- Ensure compliance with VA regulations and privacy laws
Qualifications
- U.S. citizenship and valid security clearance eligibility
- Bachelor's degree or 3+ years of relevant customer service experience
- Proficiency in Microsoft Office and case management systems
- Strong written and verbal communication skills
- Ability to handle sensitive information with discretion
- Experience with federal benefits programs preferred
- Ability to work in a fast-paced, deadline-driven environment