Job Description
Join our mission to honor America's heroes! The U.S. Department of Veterans Affairs seeks a compassionate Veterans Service Representative for immediate placement in Columbus, OH. This critical role directly impacts veterans' lives by delivering earned benefits with urgency and precision. Ideal for dedicated professionals seeking meaningful federal service with immediate start.
Responsibilities
- Process and adjudicate veterans' claims for disability compensation, pension, and education benefits
- Provide accurate benefit eligibility guidance to veterans and their families
- Review medical documentation and service records for claims accuracy
- Collaborate with healthcare providers and legal specialists on complex cases
- Maintain detailed case records in VA systems with 100% compliance
- Deliver exceptional customer service during high-volume interactions
Qualifications
- U.S. citizenship required
- Minimum 2 years customer service experience
- Proficiency in claims processing systems (e.g., VBMS, VBA)
- Ability to handle sensitive information with discretion
- Strong analytical skills for medical/legal document review
- Valid Ohio driver's license (if local travel required)
- VA benefits knowledge or related federal service preferred