Job Description
Join our mission to serve America's heroes immediately! The U.S. Department of Veterans Affairs in Jacksonville, FL seeks a dedicated Veterans Service Representative to provide critical support to our nation's veterans. This is an urgent opportunity for qualified candidates to start within 14 days. Enjoy federal benefits, competitive compensation, and the chance to make a meaningful impact in veterans' lives.
Responsibilities
- Process veterans' benefit claims with 99% accuracy
- Conduct eligibility assessments for VA programs
- Provide direct counseling to veterans and their families
- Maintain confidential case files in VA systems
- Coordinate with medical and legal professionals
- Represent VA at community outreach events
- Meet monthly performance metrics
Qualifications
- U.S. citizenship required
- 1+ years in customer service or case management
- Proficiency in VA systems (VBMS, VBA)
- Ability to obtain Public Trust clearance
- Valid Florida driver's license
- Experience with veteran advocacy preferred
- Strong conflict resolution skills
- Ability to work flexible hours