Job Description
Join the Department of Veterans Affairs in Oklahoma City as a Veterans Service Representative on our weekend shift! This high-impact role ensures our nation's heroes receive timely access to benefits and healthcare services. Enjoy competitive federal pay, comprehensive benefits, and a supportive team environment while serving those who served us.
Why Choose This Role?
- Work-life balance with compressed weekend schedule
- Direct impact on veterans' lives
- Career advancement opportunities within federal service
- Collaborative, mission-driven workplace
Responsibilities
- Process veterans' benefit claims with 99% accuracy
- Conduct eligibility interviews and document assessments
- Coordinate with VA medical centers for healthcare referrals
- Resolve complex benefit inquiries within SLA timelines
- Maintain strict compliance with federal regulations
- Train new staff on VA systems and procedures
- Generate monthly performance reports for leadership
Qualifications
- Bachelor's degree or 3+ years relevant experience
- VA claims processing certification preferred
- Proficient in VA VBA systems (VBMS, VBENEFITS)
- Experience with veterans' affairs programs
- Ability to work independently in weekend environment
- Strong analytical and problem-solving skills
- Clearance: Must pass federal background check
- Customer service excellence demonstrated