Job Description
Join the Department of Veterans Affairs as a Weekend Shift Veterans Service Representative in Cleveland, OH. This pivotal role supports our nation's heroes by delivering exceptional service during weekend hours. You'll work in a collaborative environment, utilizing your expertise to resolve complex benefit inquiries and claims processing. Enjoy competitive federal benefits, including health insurance, retirement plans, and paid time off. This position offers the unique opportunity to make a meaningful impact while maintaining work-life balance through weekend scheduling.
Responsibilities
- Process and adjudicate veterans' benefit claims with accuracy and timeliness
- Provide comprehensive case management for veterans and their families
- Utilize VA systems (VBMS, VBA) to maintain claim documentation
- Collaborate with medical professionals and legal advisors on complex cases
- Conduct thorough eligibility assessments for VA programs
- Deliver exceptional customer service via phone, email, and in-person
- Adhere to strict federal regulations and privacy standards
Qualifications
- Bachelor's degree in Social Work, Public Administration, or related field
- Minimum 2 years' experience in veterans services or federal claims processing
- Proficiency in VA claims systems and documentation protocols
- Strong analytical and problem-solving abilities
- Exceptional communication skills with diverse populations
- Ability to work independently and as part of a team
- Valid U.S. driver's license and reliable transportation
- U.S. citizenship and ability to pass federal background check