Job Description
Join our dedicated team serving Texas communities! We're seeking a Weekend Case Processor to support critical public services during non-traditional hours. This role ensures seamless delivery of healthcare assistance programs while maintaining strict compliance with state regulations. Enjoy competitive pay, comprehensive benefits, and the satisfaction of directly impacting vulnerable Texans' lives.
Why Work Weekends? Flexible scheduling, reduced commute traffic, and premium differential rates. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Process Medicaid and SNAP applications with 99% accuracy within SLA requirements
- Conduct eligibility verification using state databases and documentation review
- Provide telephonic customer support during weekend operating hours (Sat-Sun 8am-5pm)
- Maintain confidential case files in compliance with HIPAA and state policies
- Collaborate with weekday teams for seamless case handoffs and continuity
- Generate weekly performance reports and identify process improvement opportunities
- Participate in quarterly weekend staff training and policy updates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years case processing or customer service experience
- Proficiency in Microsoft Office Suite and state database systems
- Ability to work independently with minimal supervision
- Strong attention to detail and data accuracy standards
- Spanish bilingual proficiency required (verbal/written)
- Valid Texas driver's license and reliable transportation
- Pass background check and fingerprinting process