Job Description
Are you looking for a stable and impactful career in public service? Fresno County Government is currently seeking a highly motivated and professional Customer Service Representative to join our team for our weekend operations.
We pride ourselves on delivering top-tier services to the residents of Fresno. If you have excellent communication skills and a passion for helping the community, we want to hear from you. This role offers a unique opportunity to work in a dynamic environment with competitive benefits and a schedule that fits your lifestyle.
Why Join Us?
- Competitive Pay: $21.00 - $29.00 per hour based on experience.
- Stability: Join a long-standing government entity with excellent job security.
- Benefits: Comprehensive health, dental, and vision insurance.
- Schedule: Full-time weekend shift (Friday - Sunday) to ensure our community has support when they need it most.
Apply today to start your journey with Fresno County.
Responsibilities
- Client Interaction: Greet and assist visitors and residents in person and over the phone, providing accurate information regarding county services and programs.
- Documentation: Accurately complete and maintain detailed records of inquiries, applications, and transactions using County databases and CRM software.
- Problem Resolution: Investigate and resolve complex issues or complaints from the public in a timely and professional manner.
- Process Management: Assist in the intake and processing of paperwork for various government departments, ensuring compliance with all regulations.
- Team Collaboration: Coordinate with fellow staff and supervisors to ensure smooth weekend operations and service continuity.
- Compliance: Adhere to all county policies, procedures, and security protocols at all times.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Public Administration, Social Services, or a related field is preferred.
- Experience: Minimum of 1 year of customer service experience in a government, healthcare, or high-volume service environment.
- Availability: Must be available to work full-time weekends (Friday, Saturday, and Sunday).
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new government software quickly.
- Communication: Strong verbal and written communication skills with the ability to explain complex information to diverse audiences.
- Integrity: Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.