Job Description
Join the Team: Weekend Shift Jobs in Philadelphia, PA
We are seeking a dedicated Customer Service Specialist to join our state government team. If you are looking for a stable career with excellent benefits and a consistent schedule, this is the opportunity for you. We offer a competitive salary and a comprehensive benefits package including health, dental, vision, and a robust pension plan.
Why Apply?
- State Government Stability: Enjoy job security and a career path with the Commonwealth.
- Weekend Shift Advantage: Work a predictable schedule (Saturday & Sunday) with Monday through Friday off.
- Competitive Pay: Salary range of $45k - $55k plus performance bonuses.
- Excellent Benefits: Medical, dental, and vision coverage starting day one.
Role Overview
As a Weekend Customer Service Specialist, you will be the face of the department, assisting residents with tax inquiries, document submissions, and general information requests. We value clear communication and a professional demeanor.
Responsibilities
- Provide high-quality customer service to the public via phone, email, and in-person during weekend shifts.
- Process incoming applications and verify documentation for accuracy and compliance.
- Resolve complex inquiries and escalate issues to senior staff when necessary.
- Maintain accurate records of all customer interactions and transactions.
- Assist in the orientation of new employees and training of part-time staff.
- Ensure the office environment remains organized and welcoming for visitors.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1-2 years of experience in customer service, administrative support, or government operations.
- Excellent verbal and written communication skills.
- Ability to work independently with strong attention to detail.
- Proficiency with MS Office Suite and basic database management systems.
- Must be available to work weekends (Saturday and Sunday) on a rotational basis.