Job Description
Join New York's premier public service agency and transform your weekends into a rewarding career! The NYS Department of Labor seeks a Weekend Shift Eligibility Specialist to serve New Yorkers during critical benefit processing periods. This full-time weekend position offers competitive compensation, comprehensive benefits, and the opportunity to directly impact citizens' lives while maintaining work-life balance.
Why This Role is Exceptional:
- Consistent Saturday/Sunday schedule with weekday flexibility
- Direct impact on unemployment insurance integrity
- Accelerated career advancement in state government
- Minimal commute during peak weekday traffic
Responsibilities
- Process unemployment insurance claims with 99% accuracy
- Conduct eligibility interviews via phone and in-person
- Utilize NYSDOL systems to verify claimant information
- Document case decisions per federal/state regulations
- Provide crisis intervention for urgent benefit matters
- Collaborate with weekday teams for seamless service continuity
- Maintain strict confidentiality of sensitive claimant data
Qualifications
- Associate degree in Public Administration or related field
- 2+ years customer service or case management experience
- Weekend/holiday availability mandatory
- Proficiency in Microsoft Office and case management software
- NYS driver's license (valid)
- Bilingual English/Spanish preferred
- Familiarity with unemployment insurance regulations
- Ability to work in high-pressure decision-making environments