Job Description
Are you seeking a stable career with excellent benefits and a flexible schedule? Join our dynamic team as a Weekend Government Customer Service Representative in Phoenix, AZ. We are a leading federal contractor dedicated to providing top-tier administrative and support services to government agencies nationwide, including significant operations in Illinois.
In this role, you will serve as the face of our organization, ensuring federal clients receive timely and accurate assistance. We pride ourselves on our comprehensive benefits package, which includes health, dental, and vision insurance, a generous 401(k) matching plan, and paid time off.
Why Join Us?
We offer a professional environment where your contributions matter. Enjoy the stability of government contracting work with the convenience of weekend shifts, allowing you to enjoy your weekdays free for family or personal pursuits.
Responsibilities
- Provide exceptional customer support via phone, email, and chat to federal agency clients.
- Assist with inquiries regarding benefits, payroll, and program eligibility.
- Maintain strict adherence to government confidentiality and security protocols.
- Accurately enter and update client data into secure government databases.
- Collaborate with team leads to resolve complex issues and improve service quality.
- Participate in weekly training sessions to stay updated on policy changes.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or administrative support.
- Ability to work weekends (Saturday & Sunday) from 8:00 AM to 5:00 PM.
- Proficient in MS Office Suite and government-specific software (e.g., OPM systems).
- Strong attention to detail and high typing speed (40+ wpm).
- Excellent verbal and written communication skills.