Job Description
Join the Illinois Department of Innovation & Technology (DoIT) as a Weekend IT Support Specialist and play a critical role in maintaining the state's digital infrastructure. This is a unique opportunity to serve the public sector while enjoying a predictable schedule that prioritizes your work-life balance.
We are seeking a dedicated technical professional to provide essential IT support and system maintenance during weekend operational windows. If you are looking for stability, excellent benefits, and a meaningful career in government technology, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for state employees via the IT Service Desk ticketing system.
- Perform routine hardware installation, configuration, and maintenance of workstations, laptops, and peripherals during off-hours.
- Monitor and maintain server health and network infrastructure to ensure 24/7 availability of state services.
- Deploy security patches and software updates to minimize risk during non-peak hours.
- Respond to and resolve emergency IT incidents that arise during weekend operational hours.
- Collaborate with the central IT team to ensure seamless handover of support duties at the end of the shift.
- Maintain accurate documentation of all support tickets and technical resolutions.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field; or equivalent combination of education and experience.
- Minimum of 2 years of professional experience in IT support, help desk, or technical operations.
- CompTIA A+ or Network+ certification is strongly preferred.
- Proficient in Microsoft Windows 10/11 and Microsoft Office 365 suite.
- Strong understanding of Active Directory concepts and basic networking protocols (TCP/IP, DNS).
- Ability to work independently, prioritize tasks effectively, and communicate clearly with non-technical staff.
- Must be available to work weekends (Saturday and/or Sunday) on a recurring basis.