Job Description
Join the City of Chicago's dedicated team serving residents during weekend hours! We're seeking a Weekend Public Service Representative to provide essential administrative support and direct citizen assistance in our bustling downtown office. This role offers the unique opportunity to contribute to municipal operations while enjoying a flexible weekend schedule.
As a key frontline ambassador, you'll handle inquiries, process permits, and ensure seamless service delivery when weekday offices are closed. Ideal for students, caregivers, or professionals seeking work-life balance, this position combines meaningful public service with competitive compensation and comprehensive benefits.
Responsibilities
- Process weekend permit applications and municipal service requests
- Respond to citizen inquiries via phone, email, and in-person visits
- Maintain accurate digital records using proprietary government software
- Coordinate with weekday staff for urgent matters requiring follow-up
- Assist with document scanning, filing, and basic administrative tasks
- Support community outreach events on scheduled weekend shifts
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or administrative experience
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work independently with minimal supervision
- Strong verbal communication and conflict resolution skills
- Valid Illinois driver's license (if field visits required)
- U.S. citizenship or permanent residency status