Job Description
Join San Francisco's award-winning government team as a Weekend Public Service Representative! This vital role ensures seamless citizen services during weekends when traditional offices are closed. You'll be the frontline ambassador for our city, delivering exceptional service while enjoying a balanced weekend schedule. Perfect for students, parents, or professionals seeking flexible hours without compromising impact. Benefits include: competitive pay, comprehensive health insurance, retirement plans, and paid time off. Why this role? Make a tangible difference in our community while maintaining your weekday freedom. Training provided – no prior government experience required!
Responsibilities
- Handle citizen inquiries via phone, email, and in-person at weekend service hubs
- Process permits, licenses, and municipal applications with precision
- Collaborate with emergency services during weekend incidents
- Maintain accurate records using City database systems
- Support weekend community events and outreach initiatives
- Resolve escalated issues with professionalism and discretion
- Assist with weekend facility operations and safety protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Ability to work Saturdays and Sundays (7am-7pm)
- Proficient in Microsoft Office Suite and database systems
- Bilingual English/Spanish required (other languages a plus)
- Valid California driver's license
- Ability to pass background check and fingerprinting
- Calm demeanor under pressure during emergency situations