Job Description
Join the City of Virginia Beach's dynamic public service team as a Weekend Public Service Representative! This critical role ensures seamless citizen services during peak weekend hours at our municipal centers. You'll be the frontline ambassador delivering exceptional service while supporting essential government operations. Enjoy competitive pay, flexible scheduling, and the satisfaction of serving your community. Apply today to become part of Virginia Beach's commitment to excellence!
Responsibilities
- Provide in-person assistance to citizens with permit applications, utility inquiries, and municipal services during weekend hours
- Process electronic payments and documentation using secure government systems
- Coordinate with emergency services and weekend municipal operations teams for urgent matters
- Maintain accurate records of all transactions and citizen interactions
- Support facility operations including security checks and visitor management
- Assist with special weekend events hosted at municipal centers
- Participate in cross-departmental weekend drills and preparedness exercises
Qualifications
- High school diploma or equivalent with 2+ years customer service experience
- Proficiency in Microsoft Office Suite and government database systems
- Ability to obtain Virginia Notary Public certification within 30 days
- Valid driver's license with clean driving record
- Flexibility to work rotating weekends and holidays
- Excellent conflict resolution and multitasking abilities
- U.S. citizenship and ability to pass federal background check
- Knowledge of Virginia Beach municipal services preferred