Job Description
We are seeking a dedicated and detail-oriented Weekend Shift IT Support Specialist to join the Texas State Government team. In this critical role, you will ensure the continuity of IT services and provide essential technical assistance to state employees during non-standard hours. This position offers the unique opportunity to serve the public while enjoying a stable government career with comprehensive benefits, including a pension plan and extensive leave options.
Why Join Us?
- Stability: Work for one of the largest employers in Texas with a secure and promising future.
- Better Work-Life Balance: Enjoy a dedicated weekend schedule with no nights or overlapping shifts.
- Competitive Compensation: Earn a salary between $50,000 and $70,000 based on experience.
- Comprehensive Benefits: Access to health, dental, vision, and life insurance.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues for state employees during weekend shifts.
- Monitor and maintain server uptime and critical system availability to ensure government operations remain uninterrupted.
- Log, track, and resolve helpdesk tickets and service requests in the ticketing system with high accuracy.
- Perform routine system backups, patch management, and security updates during low-traffic periods.
- Assist in the provisioning and configuration of new workstations and peripherals for weekend staff arrivals.
- Communicate effectively with users to diagnose technical problems and provide clear solutions.
Qualifications
- High school diploma or equivalent; Associate's degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in technical support, helpdesk, or IT operations.
- Strong knowledge of Microsoft Windows operating systems, Active Directory, and Office 365.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues under pressure.
- Must be available to work full-time hours, including weekends (Saturday and Sunday).
- Ability to obtain a Texas State Employee Identification (ID) card upon hire.