Job Description
Join North Carolina's mission to serve communities with urgency and excellence! We're immediately hiring dedicated Weekend Shift Public Service Specialists in Jacksonville. This critical role supports essential state government operations during weekend hours, ensuring seamless service delivery to citizens. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a tangible impact in public service.
Perfect for individuals seeking stable, meaningful employment with predictable schedules. No prior government experience required – we provide comprehensive training. Apply today and become part of North Carolina's commitment to efficient, citizen-centered governance.
Responsibilities
- Provide in-person and telephonic citizen assistance for state programs and services during weekend shifts
- Process administrative paperwork, permits, and applications with precision and timeliness
- Collaborate with cross-functional teams to maintain continuity of government operations
- Document service interactions and maintain accurate records in compliance with state regulations
- Respond to urgent citizen inquiries and coordinate with emergency services when necessary
- Support weekend outreach initiatives and community engagement events
- Adhere to all state security protocols and confidentiality standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years customer service or administrative experience
- Ability to work flexible weekend schedule (Saturday/Sunday 7am-7pm)
- Strong communication skills with ability to clearly explain complex policies
- Proficiency in Microsoft Office Suite and data entry systems
- Valid North Carolina driver's license required
- U.S. citizenship and ability to pass background check
- Preferred: Experience with government databases or public sector work