Job Description
Join a Nationally Recognized Leader in State Service.
We are seeking dedicated professionals to join our remote team in Charlotte, NC, for a vital weekend support role. If you are looking for job security, a comprehensive Pension Plan, and the flexibility of working from home, this is your opportunity.
As part of the State Government, you will enjoy unmatched work-life balance, comprehensive health benefits, and a career path that prioritizes your long-term financial stability.
Responsibilities
- Provide Exceptional Customer Service: Handle inquiries from citizens and state employees with professionalism and efficiency during weekend shifts.
- Remote Technical Support: Troubleshoot basic hardware and software issues for remote staff ensuring business continuity.
- Data Management: Maintain and update accurate records in government databases and filing systems.
- Issue Resolution: Investigate and resolve escalated service tickets within established service level agreements.
- Communication: Serve as the primary point of contact for internal stakeholders regarding weekend operations.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Minimum 1-2 years of customer service or administrative support experience.
- Availability: Must be available to work a Weekend Shift (Saturday and Sunday).
- Technical Skills: Proficient in Microsoft Office Suite and ability to learn government-specific software quickly.
- Home Office: Must have a reliable high-speed internet connection and a dedicated workspace.