Job Description
Join our mission-critical team at the VA Mesa Community-Based Outpatient Clinic. We're seeking a detail-oriented Administrative Specialist to support veterans' services through streamlined operations and exceptional customer service. This federal position offers competitive benefits, career advancement opportunities, and the chance to make a meaningful impact in our community.
As a key member of our administrative team, you'll ensure seamless clinic operations while upholding the highest standards of federal compliance and veteran support. This role requires strong organizational skills, federal protocol knowledge, and a commitment to service excellence.
Responsibilities
- Manage veteran appointment scheduling and correspondence using VA systems
- Process medical records, benefits forms, and federal documentation
- Coordinate cross-departmental communications and workflow optimization
- Prepare reports and maintain compliance with federal record-keeping standards
- Support veterans with administrative inquiries and benefit applications
- Train staff on federal administrative procedures and software
- Conduct quality assurance reviews for administrative processes
Qualifications
- Associate's degree in Business Administration or related field (Bachelor's preferred)
- 3+ years federal administrative experience required
- Proficiency in VA systems (CDW, VistA) and Microsoft Office Suite
- Knowledge of federal regulations (HIPAA, Privacy Act, FERPA)
- Exceptional written and verbal communication skills
- US citizenship and ability to pass federal background check
- Experience with veteran services organizations preferred