Job Description
Join the Team at Clark County Government!
We are seeking a detail-oriented IT Support Specialist to join our dynamic Public Safety and Technology team. If you are passionate about technology and public service, this is your chance to make a tangible difference in our community.
Clark County offers a competitive benefits package, including comprehensive health coverage, a robust pension plan, and generous paid time off. We are hiring immediately for this full-time opportunity.
Why Apply?
- Immediate Start Date Available
- Stable, Long-term Employment with the Government
- Comprehensive Health, Dental, and Vision Insurance
- Retirement Plan with County Contributions
Responsibilities
- Provide Tier 2/3 technical support to county employees via phone, email, and remote access tools.
- Diagnose and resolve complex hardware and software issues for desktops, laptops, and peripherals.
- Manage user accounts, permissions, and security protocols within Active Directory.
- Configure and deploy workstations, printers, and mobile devices using Intune/MDM solutions.
- Collaborate with network engineers to maintain a secure and reliable IT infrastructure.
- Document technical procedures and maintain accurate hardware and software inventory logs.
- Participate in on-call rotation for critical system outages and emergency support.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical certification (CompTIA A+ preferred).
- Minimum of 2 years of professional experience in a Help Desk or IT Support role.
- Proficiency in Windows 10/11 and Microsoft Office 365 suite.
- Strong understanding of Active Directory, Group Policy, and basic networking fundamentals.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to work flexible hours and handle high-pressure situations during peak periods.
- Successful completion of a background check and drug screen.