Job Description
Join our award-winning team at the North Carolina Department of Transportation as a DMV Customer Service Representative! We're offering an exclusive $2,500 sign-on bonus for qualified candidates who join our Greensboro office. This is your opportunity to serve North Carolina residents while enjoying competitive benefits, career growth opportunities, and a supportive work environment. Help shape the future of transportation services in our community!
Responsibilities
- Process driver's license, vehicle registration, and title transactions with accuracy and efficiency
- Provide exceptional customer service via in-person, phone, and digital channels
- Resolve customer inquiries regarding DMV policies and procedures
- Maintain secure handling of sensitive personal documents and payment processing
- Collaborate with team members to optimize service delivery and reduce wait times
- Utilize specialized DMV software systems for transaction processing
- Participate in ongoing training to stay updated on regulatory changes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 2 years customer service or administrative experience
- Proficient in Microsoft Office Suite and data entry systems
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid North Carolina driver's license required
- Ability to pass background check and fingerprinting
- Spanish bilingual candidates strongly encouraged to apply