Job Description
We are looking for a dedicated Customer Service Representative to join our team at the Hillsborough County Tax Collector office. In this pivotal role, you will serve as the primary point of contact for residents seeking essential government services, including driver's license renewals, vehicle registrations, and title transfers.
The ideal candidate will thrive in a fast-paced environment, possess a strong attention to detail, and demonstrate a genuine commitment to public service. You will be responsible for ensuring an exceptional customer experience while maintaining the accuracy and confidentiality of sensitive government records.
Why Join Us?
Competitive pay ($18.00 - $24.00/hr), comprehensive benefits package, and the opportunity to make a tangible difference in your community.
Responsibilities
- Greet and assist customers in person, via phone, and email with inquiries regarding driver's licenses, vehicle titles, and registrations.
- Process license renewals, changes of address, and hearing loss accommodations efficiently and accurately.
- Resolve complex customer complaints and escalations with patience and professionalism.
- Verify identity and document eligibility for all transactions using state-of-the-art computer systems.
- Operate Point of Sale (POS) equipment and manage cash handling, including cash drawers and petty cash reconciliation.
- Maintain a clean, organized, and welcoming reception area.
- Assist with special projects and departmental initiatives as needed.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Minimum of 1-2 years of customer service experience in a high-volume environment.
- Basic computer proficiency with the ability to learn new software quickly.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and lift up to 20 lbs.
- Valid Driver's License required.
- Strong problem-solving abilities and a professional demeanor.