Job Description
Join our award-winning team as a DMV Customer Service Representative in Oakland! We're seeking passionate individuals to deliver exceptional service to California residents. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic environment. Make a real impact while supporting your community's transportation needs.
Why join us?
- Competitive hourly wage with annual increases
- Full medical, dental, and vision coverage
- Paid time off and retirement plans
- Free parking and transit subsidies
- Professional development programs
Responsibilities
- Provide in-person assistance with DMV transactions, license renewals, and vehicle registration
- Process payments and maintain accurate records using proprietary software
- Resolve customer inquiries with empathy and professionalism
- Guide customers through complex DMV procedures and documentation requirements
- Collaborate with team members to ensure efficient service delivery
- Maintain strict confidentiality of customer information
- Participate in ongoing training on updated DMV policies and procedures
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency with computer systems and data entry
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Knowledge of California DMV regulations preferred
- Bilingual (English/Spanish) candidates strongly encouraged
- Ability to pass background check and drug screening