Job Description
Join our dynamic team as a DMV Customer Service Representative in Buffalo, NY! We provide all necessary equipment including ergonomic workstations, high-speed computers, headsets, and specialized software to ensure your success. This role offers stability, competitive benefits, and the opportunity to serve your community in a supportive environment.
Enjoy a modern office setting with complimentary parking, health insurance options, and paid training. Our commitment to employee development means you'll have clear pathways for advancement within the state government system.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers using provided equipment
- Resolve customer inquiries regarding DMV regulations, fees, and documentation requirements
- Maintain accurate digital records using secure state-provided systems and peripherals
- Provide exceptional service to diverse customers through phone, in-person, and digital channels
- Collaborate with team members using shared communication tools and equipment
- Adhere to strict data security protocols for sensitive customer information
Qualifications
- High school diploma or equivalent required
- Proficient in using provided computer systems and software
- Strong verbal communication skills with attention to detail
- Ability to multitask in a fast-paced environment
- Previous customer service experience preferred
- Must pass background check and equipment training
- Valid NY driver's license required