Job Description
Join our award-winning team at the Tennessee Department of Safety and become a vital part of Memphis's community! We're seeking passionate DMV Customer Service Representatives to deliver exceptional service to thousands of residents daily. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth matters. Apply today and transform your career!
Responsibilities
- Process driver's license, vehicle registration, and ID applications with precision
- Provide accurate DMV policy guidance and documentation assistance
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain detailed transaction records in state databases
- Collaborate with enforcement agencies for compliance matters
- Implement digital services adoption strategies
- Train on new DMV technologies and procedures
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer service or administrative experience
- Proficiency in Microsoft Office and DMV software systems
- Strong communication skills in English and Spanish (bilingual a plus)
- Ability to handle sensitive information with confidentiality
- Basic knowledge of Tennessee traffic laws
- Professional demeanor under pressure
- Valid Tennessee driver's license required