Job Description
We are seeking a dedicated Customer Service Representative to join our team at the Fort Wayne Department of Motor Vehicles. In this pivotal role, you will serve as the first point of contact for the public, ensuring a smooth, professional, and efficient experience for all visitors and applicants.
If you possess a strong work ethic, excellent communication skills, and a genuine passion for public service, we encourage you to apply.
Responsibilities
- Greet and assist customers with a wide range of DMV transactions, including license renewals, vehicle registrations, and title transfers.
- Verify customer documents for accuracy and completeness before processing any applications.
- Process payments accurately and maintain precise transaction records in our database systems.
- Answer incoming phone calls and resolve inquiries regarding state regulations, procedures, and wait times.
- Assist with data entry and maintain an organized filing system for physical records.
- Ensure the customer service counter area remains clean, professional, and welcoming at all times.
- Collaborate with team members to resolve complex customer issues efficiently and escalate when necessary.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service, retail, or administrative support is preferred.
- Strong computer literacy and typing skills (40+ WPM) with experience in data entry.
- Ability to pass a mandatory background check and drug screen.
- Excellent interpersonal and verbal communication skills.
- Ability to stand for extended periods and perform repetitive tasks.
- Knowledge of Indiana motor vehicle laws is a plus but not required.