Job Description
Join our dynamic team at the Washington State Department of Licensing and make a direct impact on Seattle residents! We're seeking a passionate Customer Service Representative to deliver exceptional service at our busy downtown DMV office. As the face of our agency, you'll help citizens navigate vehicle registration, driver licensing, and ID services with professionalism and empathy. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment dedicated to serving our community.
Why work with us?
- Health, dental, and vision insurance
- Retirement savings plan with employer match
- Generous paid time off
- Professional development opportunities
- Public service loan forgiveness eligibility
Responsibilities
- Process vehicle registration, title applications, and driver license transactions with accuracy
- Provide clear guidance on DMV regulations and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Utilize state-of-the-art systems to update records and process payments
- Maintain strict confidentiality of sensitive customer information
- Collaborate with team members to streamline service delivery
- Participate in ongoing training on policy updates and service enhancements
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with computer systems and data entry
- Strong problem-solving and conflict resolution abilities
- Excellent verbal and written communication skills
- Ability to multitask and manage priorities effectively
- Valid Washington State driver's license
- Spanish bilingual preferred (not required)