Job Description
Join a Stable Career with the State of North Carolina
Are you seeking a stable career with a reliable employer? The North Carolina Department of Transportation is looking for a dedicated Customer Service Representative to join our team in Raleigh. We offer competitive pay, weekly pay schedules, and comprehensive benefits packages for our valued employees.
As a key member of our administrative team, you will play a crucial role in serving the public and ensuring smooth operations within the department. If you are detail-oriented and possess excellent communication skills, we encourage you to apply today.
Responsibilities
- Respond to Inquiries: Handle high-volume incoming calls and emails from the public regarding permits, licenses, and departmental information.
- Customer Assistance: Provide accurate information and resolve issues efficiently to ensure high levels of customer satisfaction.
- Data Management: Maintain and update accurate records in internal databases and filing systems.
- Administrative Support: Perform general clerical duties including photocopying, faxing, and data entry.
- Issue Resolution: Escalate complex issues to supervisors while providing temporary solutions to callers when possible.
- Compliance: Adhere to all state policies, procedures, and safety regulations.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Minimum of 1-2 years of customer service or administrative experience.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Excellent verbal and written communication skills with the ability to interact professionally with diverse populations.
- Focus: Strong attention to detail and the ability to multitask in a fast-paced environment.
- Availability: Must be available to work a full-time schedule, including occasional overtime.