Job Description
Are you seeking a stable career with a clear path for growth in the public sector? The State Government of Texas is looking for motivated individuals to join our El Paso team as Customer Service Representatives. This is an exceptional opportunity for entry-level candidates to launch a long-term career in a respected government agency.
As a member of our team, you will play a crucial role in serving the community. We are committed to hiring talent regardless of prior experience, provided you possess the right attitude and work ethic. We offer a competitive benefits package including health, dental, vision, and a robust retirement plan.
Why Join Us?
- Job security and stability in the public sector.
- Comprehensive training programs for new hires.
- Modern work environment with flexible scheduling options.
- Opportunities for internal advancement within the state system.
Responsibilities
- Receive and route incoming inquiries from the public, ensuring they are directed to the correct department.
- Provide accurate, friendly, and professional assistance regarding government programs and services.
- Perform data entry and maintain accurate digital and physical records.
- Assist visitors with directions, forms, and general information.
- Answer, screen, and forward phone calls efficiently to maintain high service standards.
- Collaborate with administrative staff to ensure office operations run smoothly.
- Update and file documents according to established government regulations.
Qualifications
- High School Diploma or GED is required; a Bachelor's degree is a plus but not mandatory.
- Strong verbal and written communication skills.
- Basic computer literacy and typing skills (Microsoft Office preferred).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Excellent customer service skills with a patient and helpful demeanor.
- Reliable attendance and a strong work ethic.
- Ability to pass a standard background check and drug screening.