Job Description
Are you seeking a stable, rewarding career in public service? The Oklahoma City Federal Service Center is currently accepting applications for Customer Service Representatives to join our weekend operations team. We offer the security of federal employment with a schedule that allows for work-life balance.
Role Overview
In this pivotal role, you will serve as the first point of contact for visitors and callers during our weekend shifts. You will ensure that our federal services are delivered efficiently and with the highest level of courtesy. This is an excellent opportunity for individuals looking to build a long-term career in government administration.
Benefits Package
- Competitive salary and comprehensive health benefits
- Retirement plan (401k) with agency matching
- Paid time off and holiday pay
- Professional development opportunities
Responsibilities
- Manage high-volume inquiries and customer service requests during weekend shifts (Saturday & Sunday).
- Assist visitors with navigating federal programs, forms, and office procedures.
- Process and verify incoming documents, applications, and data entry with high accuracy.
- Maintain organized filing systems and records of all transactions.
- Communicate effectively with internal staff and external stakeholders to resolve issues promptly.
- Adhere to all federal safety, security, and compliance protocols.
- Handle sensitive information with strict confidentiality and integrity.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1-2 years of experience in customer service, administrative support, or a related field.
- Strong interpersonal and verbal communication skills.
- Ability to work weekends and holidays as required by the agency schedule.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to pass a federal background check and security clearance.
- Must be detail-oriented and able to multitask in a fast-paced environment.