Job Description
SecureGov Services is a leading provider of government contract services, and we are currently hiring for Night Shift Customer Service Representatives in Phoenix, AZ. This is an excellent opportunity to join a stable, growing organization with a commitment to public service excellence.
We are looking for individuals who thrive in a high-paced environment and possess a strong dedication to accuracy and confidentiality. As a Night Shift Representative, you will play a crucial role in ensuring our government clients receive the highest level of support around the clock.
Why Join Our Team?
- Competitive Compensation: Earn between $22.00 and $28.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance available immediately.
- Job Security: Work with reputable government contracts.
- Shift Premium: Additional incentives for working overnight hours.
We offer a collaborative work environment and opportunities for professional growth. If you are detail-oriented and ready to serve your community, we want to hear from you.
Responsibilities
- Answer and resolve high-volume incoming calls and emails from government constituents.
- Accurately enter data into secure government databases while maintaining strict confidentiality.
- Assist customers with inquiries regarding benefits, documentation, and account status.
- Escalate complex issues to senior support staff when necessary.
- Perform nightly system checks and report any technical discrepancies.
- Maintain a professional and empathetic demeanor during all interactions.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, call centers, or government sectors preferred.
- Must be available to work the night shift (10:00 PM - 6:00 AM).
- Strong computer literacy, including proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to pass a background check and drug screening.