Job Description
Are you a dedicated professional seeking a stable and impactful career in the public sector? We are currently hiring a DMV Customer Service Representative in Tampa, FL. This is a Direct Hire position offering a comprehensive benefits package and the opportunity to serve the community.
In this role, you will be the first point of contact for thousands of citizens, guiding them through essential motor vehicle transactions with efficiency and empathy. We are looking for individuals who excel in high-volume environments and are committed to maintaining the highest standards of accuracy and service.
Responsibilities
- Assist customers with vehicle registration renewals, license applications, and title transfers.
- Process payments and handle cash, credit, and check transactions with strict accuracy.
- Answer incoming phone calls and resolve inquiries regarding traffic tickets, point systems, and appointment scheduling.
- Review and verify documentation to ensure compliance with state regulations.
- Maintain a clean and organized workspace, ensuring customer privacy and data security.
- Collaborate with the administrative team to streamline service delivery and reduce wait times.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Previous experience in a customer service role, preferably within government or DMV settings.
- Strong verbal and written communication skills with the ability to de-escalate difficult situations.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work a flexible schedule, including weekends and holidays, as required by the DMV schedule.
- Valid Driver’s License is mandatory.