Job Description
Join the California DMV team as a Customer Service Agent in Santa Ana and make a difference in your community! We're offering a $1,500 sign-on bonus for qualified candidates who excel in delivering exceptional service. As a frontline representative, you'll assist residents with driver licenses, vehicle registrations, and ID cards while maintaining compliance with state regulations. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a supportive government environment.
Why Work With Us?
• $1,500 sign-on bonus (paid after 90 days)
• Full benefits package including health/dental/vision
• Paid training and professional development
• Stable government employment with retirement plans
• $19-$27 hourly wage based on experience
Responsibilities
- Process driver license applications, vehicle registrations, and ID card requests
- Provide accurate information on DMV procedures, fees, and documentation requirements
- Verify customer identity and documents using state-mandated protocols
- Handle payment transactions and issue receipts/renewal notices
- Resolve customer inquiries with empathy and professionalism
- Maintain detailed records of transactions and customer interactions
- Adhere to all DMV policies, security protocols, and privacy regulations
Qualifications
- High school diploma or equivalent (GED required)
- 1+ years customer service or retail experience
- Proficiency with computers and basic office software
- Ability to pass background check and fingerprinting
- Strong communication skills in English (bilingual Spanish preferred)
- Detail-oriented with accurate data entry abilities
- Ability to remain calm under pressure and multitask effectively