Job Description
Are you looking for a rewarding career in public service?
We are currently seeking a dedicated DMV Customer Service Representative to join our team in Atlanta, GA. We are proud to offer a Generous Sign-On Bonus for qualified candidates who want to make a difference in their community.
In this role, you will be the face of our agency, helping citizens navigate essential services with efficiency and compassion. Join a stable, government-adjacent organization committed to excellence and customer satisfaction.
Why Apply?
- Sign-On Bonus: Earn an immediate bonus upon successful completion of your training period.
- Stability: Work with a reputable agency serving the state of Georgia.
- Benefits: Comprehensive health, dental, and vision insurance.
- Growth: Opportunities for advancement within the agency.
Responsibilities
- Greet and assist walk-in customers and phone callers with a professional, friendly demeanor.
- Process vehicle registrations, titles, and license plate renewals accurately and efficiently.
- Verify driver’s licenses, insurance, and vehicle documentation to ensure compliance with state laws.
- Answer complex inquiries regarding DMV policies, fees, and appointment scheduling.
- Resolve customer complaints and escalations in a timely and courteous manner.
- Perform data entry and maintain accurate records in our computerized management system.
- Assist in training new staff members on standard operating procedures.
Qualifications
- High School Diploma or GED is required.
- Previous experience in customer service, call centers, or government services is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite and computer data entry.
- Ability to multi-task in a fast-paced, high-volume environment.
- Ability to stand for extended periods and work in a front-desk setting.
- Must pass a background check and drug screening.