Job Description
Join the Texas Department of Public Safety as a DMV Customer Service Representative!
The Texas Department of Public Safety is seeking dedicated professionals to join our team in El Paso. In this pivotal role, you will serve as the first point of contact for the public, ensuring our citizens receive efficient and courteous service regarding driver's licenses, vehicle registrations, and more.
We offer competitive pay, comprehensive benefits, and a stable work environment. If you are looking to start or advance your career in public service, apply today!
Responsibilities
- Greet and assist customers with a professional and welcoming attitude.
- Process DMV transactions, including license renewals, vehicle registrations, and title transfers.
- Answer inquiries regarding fees, forms, and state regulations accurately.
- Operate computer systems and databases to update customer records and process payments.
- Handle cash, checks, and credit card transactions with strict accuracy.
- Maintain a clean, organized, and efficient work area.
- Assist in resolving customer complaints and escalating complex issues when necessary.
Qualifications
- High School Diploma or GED equivalent.
- Previous customer service experience is preferred but not required; training will be provided.
- Basic computer proficiency and data entry skills.
- Strong interpersonal and verbal communication skills.
- Ability to multitask in a fast-paced, high-volume environment.
- Attention to detail and ability to follow complex instructions.
- Bilingual (English/Spanish) is a strong plus for the El Paso area.