Job Description
Join our award-winning team at the North Carolina DMV as a Customer Service Representative! We're seeking passionate professionals to deliver exceptional service to residents in the Raleigh area. Enjoy competitive benefits, career growth opportunities, and a supportive work environment where your skills make a real difference in our community.
Why Join Us? • Comprehensive health insurance • Retirement savings plan • Paid time off and holidays • Professional development programs • Work-life balance initiatives
Responsibilities
- Process driver's license and vehicle registration transactions with accuracy and efficiency
- Provide clear guidance on DMV policies, procedures, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain detailed transaction records in state databases
- Collaborate with cross-functional teams to improve service delivery
- Stay updated on regulatory changes and implement new protocols
- Support special events and peak-period operations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 2 years customer service experience in fast-paced environments
- Proficiency with computer systems and MS Office Suite
- Excellent communication and conflict resolution skills
- Ability to handle sensitive information with confidentiality
- Valid North Carolina driver's license required
- Ability to work flexible hours including Saturdays
- Bilingual Spanish proficiency a plus