Job Description
Are you a dedicated professional looking to make a tangible impact in your community? Oregon DMV Services is currently seeking a highly motivated DMV Customer Service Representative to join our dynamic team in Portland, Oregon.
In this pivotal role, you will serve as the primary point of contact for the public, ensuring a seamless experience for individuals navigating our vehicle and driver services. We pride ourselves on efficiency, accuracy, and a customer-first approach. If you possess strong communication skills, a keen eye for detail, and a passion for public service, we invite you to apply.
Why Join Us?
- Competitive hourly wage ($22.00 - $28.00).
- Comprehensive benefits package including health, dental, and vision insurance.
- Generous retirement savings plan with employer matching.
- Opportunities for professional development and career advancement within the state government.
We are looking for individuals who thrive in a fast-paced environment and can handle high volumes of inquiries with patience and professionalism.
Responsibilities
- Greet and welcome customers warmly, assessing their needs and directing them to the appropriate services or stations.
- Process vehicle registrations, title transfers, license plates, and driver license renewals with precision and speed using DMV software.
- Handle cash, check, and credit card transactions, ensuring all receipts and documentation are accurate and compliant with state regulations.
- Answer complex inquiries regarding driving laws, vehicle taxes, and administrative procedures, providing clear and accurate information.
- Maintain accurate and confidential records of all transactions and customer interactions in the database.
- Collaborate with team members to streamline workflows and improve overall customer satisfaction scores.
Qualifications
- High School Diploma or GED equivalent required; post-secondary education in Business Administration or Public Service is a plus.
- Minimum of 1-2 years of customer service experience in a fast-paced administrative or government environment.
- Strong computer proficiency, including Microsoft Office Suite and data entry systems.
- Excellent verbal and written communication skills with the ability to de-escalate difficult situations.
- Ability to pass a background check and drug screening as required by state law.
- Must be detail-oriented and capable of maintaining focus in a high-volume setting.