Job Description
Join the Virginia Department of Motor Vehicles and make a difference in your community! We're seeking passionate Customer Service Representatives to assist residents with driver's licenses, vehicle registrations, and DMV services. Enjoy a competitive salary plus a $2,500 sign-on bonus for qualified candidates who start by December 31, 2023. Full benefits package included!
Responsibilities
- Provide exceptional customer service to DMV visitors via in-person and phone interactions
- Process driver's license applications, renewals, and vehicle registrations
- Verify documentation and ensure compliance with state regulations
- Utilize DMV software systems to manage transactions efficiently
- Resolve customer inquiries regarding fees, testing procedures, and documentation
- Maintain accurate records of all transactions and communications
- Collaborate with team members to improve service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to handle sensitive information with discretion
- Proficiency with computer systems and data entry
- Must pass background check and drug screening
- Valid Virginia driver's license required