Job Description
Join Missouri's premier public service agency and make a difference in your community tomorrow! We're seeking passionate Customer Service Representatives to assist citizens at our Kansas City DMV office. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth is prioritized. No prior DMV experience required – we provide full training. Start your rewarding career serving Missouri residents with dignity and efficiency.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transactions with accuracy
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries via phone, in-person, and digital channels
- Maintain secure digital records and ensure compliance with data privacy protocols
- Collaborate with team members to streamline service delivery and reduce wait times
- Identify process improvement opportunities to enhance citizen experience
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience
- Proficiency in Microsoft Office Suite and data entry systems
- Strong communication skills with ability to explain complex information simply
- Ability to remain calm and professional in high-pressure situations
- Valid Missouri driver's license required
- Ability to work flexible hours including weekends