Job Description
Join our award-winning team at the New York State DMV! We're seeking dedicated Customer Service Representatives to serve Buffalo residents with professionalism and efficiency. Full equipment provided – including ergonomic workstations, dual monitors, and noise-canceling headsets – ensuring you have everything needed to excel. Enjoy competitive benefits, paid training, and a supportive work environment where your contributions directly impact New Yorkers' daily lives.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with accuracy
- Provide exceptional in-person and phone-based customer support to diverse clientele
- Utilize proprietary DMV software and databases to resolve inquiries efficiently
- Process payments and maintain secure documentation in compliance with state regulations
- Train on new technologies and procedures to maintain service excellence
- Collaborate with team members to optimize workflow during peak hours
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 2 years customer service experience with conflict resolution skills
- Proficiency in Windows OS and ability to learn proprietary systems quickly
- Valid New York State driver's license required
- Ability to stand for extended periods and handle multiple transactions simultaneously
- Fluency in English; bilingual candidates (Spanish preferred) strongly encouraged
- Pass background check and drug screening per state requirements