Job Description
Are you looking for a stable and rewarding career in public service? The Indiana Department of Transportation - Fort Wayne Service Center is currently seeking dedicated Customer Service Representatives to join our team.
In this pivotal role, you will be the face of our agency, assisting thousands of drivers, vehicle owners, and residents with their licensing, registration, and motor vehicle needs. If you have excellent communication skills and a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive hourly pay ranging from $15.00 to $20.00.
- Comprehensive benefits package including health, dental, and vision insurance.
- Retirement plan options and paid time off.
- Professional growth opportunities within the state government.
- A supportive and collaborative work environment.
Responsibilities
- Greet and assist customers with a smile, managing queues efficiently and professionally.
- Process driver’s licenses, ID cards, vehicle registrations, and title transfers accurately.
- Answer high-volume phone inquiries regarding DMV policies, fees, and wait times.
- Handle cash, check, and credit transactions with strict adherence to cash handling policies.
- Update and maintain accurate customer records in the state database.
- Resolve customer complaints and escalations with patience and diplomacy.
- Collaborate with team members to streamline service delivery.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1-2 years of customer service or administrative experience preferred.
- Basic computer proficiency and data entry skills.
- Strong attention to detail and ability to follow complex procedures.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Must be able to pass a background check and drug screening.