Job Description
Are you a dedicated professional with a passion for public service? Triangle State Solutions is seeking a highly skilled DMV Customer Service Representative to join our team in Raleigh, NC. This is a direct hire opportunity offering stability, growth, and a chance to make a real difference in your community.
Why Join Us?
- Direct Hire Position: No temp-to-hire contracts—this is a permanent role.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, vision, and retirement plans.
- Professional Growth: Clear pathways for career advancement within the state sector.
- Stable Schedule: Consistent hours in a professional environment.
The Role
You will be the face of the Department of Motor Vehicles, assisting residents with license renewals, vehicle registrations, and address changes. We are looking for individuals who can handle high-volume transactions with accuracy and patience.
Responsibilities
- Process DMV transactions including license renewals, vehicle registrations, and title transfers with 100% accuracy.
- Provide exceptional customer service by answering inquiries via phone, email, and in-person.
- Handle cash, checks, and credit card payments efficiently and adhere to all financial regulations.
- Update and maintain accurate customer records in the state database system.
- Assist customers with complex forms and guide them through the application process.
- Maintain a clean, organized, and welcoming service area.
- Collaborate with team leads to improve workflow and reduce wait times.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, retail, or government services is highly desirable.
- Strong computer literacy and proficiency with Windows-based applications.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and work in a fast-paced environment.
- Valid NC Driver’s License and clean driving record.
- Candidates must pass a background check and drug screen.